Returns

• What can & can’t I return?
• What happens to returned-to-sender & refused packages?
• I've received the wrong item, what should I do?
• I've returned an item, have you received it?
• Is there anything I can't return?
• Can I exchange an item?
• Can I get a refund?
• Can I return beauty products?
• Can I return items paid for with a gift certificate?
• Can I return products without hygiene seals?
• Can I return sale items?
• Excessive returns history
• How do I process a return?
• How should I package my return?
• How will I know when my return has been processed?
• How will my return payment be processed?
• I didn’t receive my refund what shall I do?
• I have damaged or defective items, what do I do?
• I have received a faulty or damaged item what do I do?
• No-Nonsense Returns Policy
• Return Policy
• What happens when I return my items?
• When will I receive my store credit?
• Will my items be repaired or replaced?

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Order Issues

• I'm missing an item. What should I do?
• An item from my order is out of stock. What now?
• Can I cancel or return a gift card?
• Has my order been successful?
• How can I check my order history?
• How do I cancel my order?
• How do I change my order?
• How do I track my order?
• I entered the wrong address, how do I fix it?
• I have only received part of my order?
• I Ordered the Wrong Size/Color. How Do I Change My Order?
• I received a faulty item. What should I do?
• I received the wrong item. What should I do?
• What if my order is returned to sender?
• Where is my order? who can I contact to find out?

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Payments

• Can I place an item on hold?
• How does store credit work?
• Why has my payment been declined?
• Why have my card details been rejected at checkout?

Products

• Does Tixymix have any physical stores?
• How can I ask a question on something I ordered?
• How can I get information about the products you sell?
• How exactly can I write a review?
• The product I want is sold out, what shall I do?

Technical

• How do I reset my password?
• How do I change my personal information?
• I have forgotten my password what next?
• I have not received any confirmation emails?
• I want to learn about my data or privacy
• What are cookies, should I enable them?

Gift Certificates

• Can I cancel or return a Gift Certificate?
• Gift Certificates - terms and conditions
• How can I pay for products with my Gift Certificate?
• What is a Gift Certificate?
• Can Goods Purchased With a Gift Certificate Be Returned?
• Can I part pay an order with a Gift Certificate?
• How can I check my Gift Certificate balance?
• How do I check my available gift certificate balance?
• How do I use my Gift Certificate?
• Is the Gift Certificate ready to use immediately?

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Shipping

• I’m Missing an Item. What Should I Do?
• What Countries do you ship to?
• What if I’m Not Home When My Order Arrives?
• Do You Ship to Po Boxes, Military Addresses or Parcel Lockers?
• How Long Does Shipping Take?
• When Will I Receive My Shipment?

Products - FAQs

• What is Coral Velvet Fabric?