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Returns

  • Can I exchange an item?
  • Can I get a refund?
  • Can I return beauty products?
  • Can I return items paid for with a gift card?
  • Can I return sale items?
  • Excessive returns history
  • How should I package my return?
  • How will I know when my return has been processed?
  • I have damaged or defective items — what do I do?
  • No-Nonsense Returns Policy
  • Return Policy
  • When will I receive my store credit?

Order Issues

  • An item from my order is out of stock. What now?
  • Has my order been successful?
  • How can I check my order history?
  • How do I cancel my order?
  • How do I change my order?
  • How do I track my order?
  • How to Change Size or Color After Purchase
  • I entered the wrong address, how do I fix it?
  • I received a faulty item. What should I do?
  • I received the wrong item. What should I do?
  • I'm missing an item. What should I do?
  • What if my order is returned to sender?
  • Where is my order. Who can I contact?

Payments

  • Can I place an item on hold?
  • How does store credit work?
  • Why has my payment been declined?

Products

  • Does Tixymix Have a Physical Shop I Can Visit?
  • How do I ask a question about my order?
  • How to Write a Product Review on Tixymix
  • The product I want is sold out - what can I do?
  • Where Can I Find Out More About Your Products?

Technical

  • How do I Change My Personal Information?
  • I have not received any confirmation emails?
  • I’ve forgotten my password - how do I reset it?
  • What are cookies, should I enable them?

Gift Certificates

  • Can I part pay an order with a Gift Certificate?
  • Can I cancel or return a gift certificate?
  • Gift Certificate Terms and Conditions
  • How Do I Check My Gift Card Balance?
  • How do I pay for items with my Gift Card?
  • Is the Gift Certificate ready to use immediately?
  • Returning Items Purchased with a Gift Card
  • What is a Gift Certificate?

Shipping

  • What if I’m Not Home When My Order Arrives?
  • Do You Ship to PO Boxes, Military Addresses or Parcel Lockers?
  • How Long Does Shipping Take?
  • I'm missing an item. What should I do?
  • What Countries do you ship to?
  • When Will I Receive My Shipment?

Products - FAQs

  • What Is Coral Velvet Fabric? Why Choose Coral Velvet Fabric
Popular Articles
  • Return Policy
  • I have damaged or defective items — what do I do?
  • How will I know when my return has been processed?
  • When will I receive my store credit?
  • Can I return beauty products?
Newest Articles
  • What Is Coral Velvet Fabric? Why Choose Coral Velvet Fabric
  • What Countries do you ship to?
  • How Long Does Shipping Take?
  • Do You Ship to PO Boxes, Military Addresses or Parcel Lockers?
  • What if I’m Not Home When My Order Arrives?
Recently Updated Articles
  • Is the Gift Certificate ready to use immediately?
  • I’ve forgotten my password - how do I reset it?
  • I have damaged or defective items — what do I do?
  • How will I know when my return has been processed?
  • When will I receive my store credit?

About Us

  • About Tixymix
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