I’m missing an item. What should I do?
Frequently Asked Questions
I’m missing an item. What should I do?
We’re sorry something’s missing from your order — let’s get it sorted.
Often, items aren’t lost but have been shipped separately so you can receive part of your order sooner. Before contacting us, please check the details below:
Here’s what to do next
1. Review Your Shipping Email
Check your confirmation email. If the missing item isn’t listed, it’s likely in a second shipment that’s still on the way.
2. Check Your Account
Log in to My Account > Orders, select your order, and review the shipping status to see which items have already been sent.
3. Still Missing Something?
If the item was marked as shipped and still hasn’t arrived, please log in to My Account > Submit Ticket and let us know.
We’ll investigate and resolve the issue as quickly as possible — thanks for your patience!