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Why has my payment been declined?

Frequently Asked Questions

Why has my payment been declined?

All payments are validated by your bank or card provider — we don’t receive the reason for any declined payment.

If your payment didn’t go through, here are a few things to check:

1) Have you entered your card number and expiry date correctly?

2) Has the card expired?

3) Does your billing address and postcode/ZIP match your bank records?

4) Do you have sufficient funds?

If everything looks correct, try an alternative payment method or contact your bank for more details.