I received a faulty item. What should I do?
Frequently Asked Questions
I received a faulty item. What should I do?
We’re sorry you’ve received a faulty item. You’re entitled to a replacement, store credit, or a full refund (processed via your original payment method).
Here’s what to do:
- Log in to My Account
- Click Submit Ticket and select your order
- Describe the issue and choose your preferred resolution
Our team will get back to you with return instructions and next steps.