I Ordered the Wrong Size/Color. How Do I Change My Order?

Steps to change your order

There will always come a time when you submit an order and then realize something wrong (whether its the color, size or something else). Its okay, you have one hour before the order is sent to the warehouse for processing. However it is important to contact us quickly so the order does not proceed further.

To request an order change you first need to login to your MyAccount and select Submit a new Ticket >Select Order Support>Choose the order number from the drop-down. Then in the subject field select “Change an Order”. For your subject select “Change an Order” and let us know in the comments section below what you want changed.

Again, please let us know within one hour of submitting the order that you would like it changed, as this increases the chance of us successfully changing it before it is shipped.

Important Notes

Due to time differences, there may be some delays in our customer service processing time. Therefore, we suggest you submit your change request within one hour of realizing the problem.

Process to raise a ticket.

This can be done by logging into My Account > Submit Ticket.