I have damaged or defective items — what do I do?
Frequently Asked Questions
I have damaged or defective items — what do I do?
We’re sorry for the inconvenience and understand how frustrating this can be. Rest assured, we’ll work quickly to resolve the issue.
Return shipping is free for damaged or faulty items, and you can choose your preferred resolution.
What are my options?
- A full refund (including all postage costs)
- An exchange for the same or different item
- Store credit to use on any product
Our technical team will assess the item once it’s returned to confirm the issue.
To get started:
Log in to My Account > Submit Ticket and let us know what happened. Our team will guide you through the next steps.
If you have questions, feel free to contact Customer Support — we’re here to help.