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How do I cancel my order?

Frequently Asked Questions

How do I cancel my order?

We understand plans can change! If you need to cancel your order, please take note of the Cancellation Window.

Our system sends orders to the warehouse within 1 hour of confirmation so we can ship quickly. If you contact us within this hour, we’ll do our best to intercept and cancel it.

How to Submit a Cancellation Request

  1. Log in to My Account
  2. Select Submit Ticket
  3. Choose Order Support, then select your order number
  4. In the subject field, select Cancel Order
  5. Add a brief comment
  6. Click Create Ticket

Already Shipped

If your order has already been dispatched, it can no longer be cancelled. Once it arrives, you can return it by submitting a ticket and selecting Return and Refund instead.

Important Note

Submitting a cancellation request doesn’t guarantee cancellation. Your ticket is forwarded to our customer service team, who will check the order status and confirm if cancellation was successful.