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Can I return items paid for with a gift card?

Frequently Asked Questions

Can I return items paid for with a gift card?

Yes, you can return items purchased with a gift certificate.

Here’s what to do:

Log in to My Account and select Submit Ticket

Let us know what went wrong and wait for confirmation before returning the item

Once approved, we’ll provide the return address — please return the item within 15 days of delivery

Be sure to get a tracking number for your return and send it to us for safety

What happens next?

You’ll receive an email confirming your return and next steps

Keep an eye on your tracking and check your spam folder if you don’t see an email

Once we receive your return, we’ll issue a new gift certificate as your refund and let you know when it’s ready to use