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Frequently Asked Questions
Most customers find that the most convenient way to contact us is by logging into their MyAccount. Here you will be able to track your orders, raise a ticket if you have an issue.
DetailsLet’s be honest, we’ve all been there. We have purchased something and it wasn’t exactly what we thought, that’s why we offer a 15-day window in which you can return your purchase.
DetailsThis covers a range of questions such as shipping costs, countries we ship to, shipping times.
DetailsThere will always come a time when you submit an order and then realize something wrong. It is important to act quickly, you need to contact us within 4 hours to give us time to cancel your order.
DetailsWe try to send out your order as quickly as possible — but if you have a change of heart, just reach out within 4 hours and we’ll take care of the cancellation for you.
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