CONTACT INFORMATION

MyAccount

Manage your inquiries and requests through our secure online dashboard.

Email

Email

Send us an email at support@tixymix.com and we’ll respond promptly.

Chat

Chat

Chat with our support team live for immediate assistance.

Phone

Phone

Give us a call at 302 261 5213 during business hours.

FREQUENTLY ASKED QUESTIONS

MyAccount tixymix

Your account

Most customers find that the most convenient way to contact us is by logging into their MyAccount. Here you will be able to track your orders, raise a ticket if you have an issue.

no nonsense returns

Exchanges & Returns

Let’s be honest, we’ve all been there. We have purchased something and it wasn’t exactly what we thought, that’s why we offer a 15-day window in which you can return your purchase. [READ MORE]

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Shipping

This covers a range of questions such as shipping costs, countries we ship to, shipping times. [READ MORE]

order change policy tixymix

Order Changes

There will always come a time when you submit an order and then realize something wrong. It is important to act quickly, you need to contact us within 4 hours to give us time to cancel your order. [READ MORE]

cancel order

Order Cancellations

Since, one of our aims is to ship the products to you as soon as possible. But rest assured, if you can contact us within 4 hours of placing your order we will cancel the order. [READ MORE]