Can I return items paid for with a gift certificate?

Yes you can.

Login to My Account and select ‘Submit Ticket’ and let us know what has happened.

Please wait till you get confirmation that the items can be returned and get the address from us. You will need to send the products back within 15 days of taking delivery. Please ensure you get a tracking number for your safety, and send it to us. Items paid with a gift certificate will be refunded by issuing you with another gift certificate.

 What’s happens next?

• You will be sent an email confirming your return and instructions.
• Keep an eye out for tracking emails. Don’t forget to check your spam folder if you don’t get an email.
• We will let you know when we have received the product you sent, and when your store credit (in the form of Gift Certificate) is ready to use.